We Believe Customer Management and Creating Loyalty is the Ultimate Sustainable Competitive Advantage

Who we are

Our only goal at the Leadership LaunchPad is to help our clients to achieve world-class practices in customer management resulting in measurable successes and profitability. Started in 1989, we have grown into a total consulting service in Customer Management, and we also act as a resource for our clients. Our initial mission – “Helping to Delight Your Customers” – has now broadened to include all aspects of Customer Management which are aimed at creating the highest levels of customer loyalty, retention and profitability for your business.

Reflecting the trends in the business world, as well as our values of quality and efficiency, the core company consists of a small office with low overheads, but working with a larger network of independent, professional, and highly-trained consultants. Our Managing Partner is Aki Kalliatakis.

What we believe in

  • Customer management and customer loyalty are the most important aspects of business success.
  • Adding value for customers and creating perfect experiences are how you create loyalty. You should expect the same from us, and you should be able to measure it.
  • If you haven’t done the basics incredibly right, and continue doing “dumb” things nothing else you do will help. Simplicity and simplifying are important goals
  • Integrity, honesty, relationships, service to others, listening and empathy, respect, trust, maintaining dignity, and having fun are the things that help people sleep better at night. We want to be a shining example of these.

What we do

We conduct research to help diagnose customer drivenness, (using our original and tested instruments,) make recommendations for measurable improvements, facilitate round table discussions for creating a customer-driven culture, and conduct training for all levels of employees in the company.

In addition, our business offers clients dozens of articles, and other resources, that will help your business to guarantee success. These include seven books, many DVDs, daily tweets, regular articles, posters and infographics, screensavers, and a range of tangible products that can be used as recognition items or gifts.